DEALER’S CORNER

How do I become a K&M Manufacturing Co. Dealer?
If you have an established business that sells or repairs tractors, mowers, construction equipment, etc. and have a sales tax and use number please apply. The fastest way is to fill out our online application. You may also request a Dealer application by calling (800) 328-1752. Return the application to K&M by fax to (320) 329-3709 or by mail to: K & M Manufacturing Co., Attn: New Accounts, PO Box 409, Renville, MN 56284.

Your application will be promptly processed. Once processed and we receive reference information back from your bank, you will be notified that you are now a K&M Dealer.

ORDER + PAYMENT
All the information found on this page refers to terms and conditions for our Dealers. Retail customers, please visit the general “FAQ” page.

1. How do I create an online account to place an order?

Dealer accounts will be established through K&M Manufacturing Co. Once created, you will be sent an email containing your password and instructions on how to order online.  Use your contact email as your login ID and the password you received from K&M to login. Once you have your login information, you may place an order at any time.

2. Will I be charged sales tax?

K&M Manufacturing Co. is required by law to collect and remit sales tax for each state it has nexus in. K&M Manufacturing Co. has nexus in all states except Alaska, Delaware, District of Columbia, Hawaii, Montana, New Hampshire, and Oregon.

If you or your business qualifies for a tax exemption, a valid certificate must be submitted for each state and/or local jurisdiction you are claiming exemption for. Acceptable exemption certificate forms vary by state and reason for exemption. Tax rates are determined by shipping address.

If an item is being drop shipped to your customer in a state you or your business does not have nexus, the sale may be subject to sales tax regardless of home state exemption.

3. How do I change/add/cancel my order?

To make a status change in your order, the K&M Sales Team must be contacted at (800) 328-1752.

4. Can a special order be placed?

In some circumstances, yes, special orders can be arranged. However, all special orders are non-cancelable, non-returnable. Please contact the K&M Sales Team at (800) 328-1752.

5. If I have more than one item on my order and an item(s) is on backorder, do I get charged shipping twice?

Yes, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping costs is pro-rated.

6. What payment methods do you accept?

Please refer to the payment terms printed in the inside cover of the Master Catalog. We currently accept Visa, MasterCard, American Express, and Discover Card. Purchase orders are accepted on Dealer orders only.

SHIPPING + DELIVERY
All the information found on this page refers to terms and conditions for our Dealers.  Retail customer, please visit the general “FAQ” page.
Packages
FedEx is our preferred provider. FedEx will be used in MOST INSTANCES EXCEPT for large, heavy or bulky items (over 100 lbs. or more than 165 inches and girth and length combined). These exceptions will be shipped by commercial truck (See Truck Freight Policy). Customer will be responsible for inspecting shipment at delivery for any damage or shortages and reporting to K&M Manufacturing Co. immediately.

If a ground shipment is going to Canada, FedEx Ground will be used. Broker fees and appropriate taxes will be added to the shipment.

Truck Freight Policy
K&M Manufacturing Co. will prepay freight on shipments. Freight charges will be added to the customer’s invoice. We pass along great savings on freight by utilizing the carriers that we have negotiated volume discounts with. Customer will be responsible for inspecting shipment at delivery for any damage or shortages and reporting to K&M Manufacturing Co. immediately.

Canadian Truck Freight Policy
Customer will be responsible for Broker Fee, Duties and Taxes. K&M Manufacturing Co. arranges for the Broker. The additional fees and taxes will be added to the invoice. If Dealer has a UPS or FedEx account, K&M can arrange shipping through your account.

RECEIPT OF ORDER
Please inspect your order carefully upon receipt of merchandise. If a discrepancy exists, please contact us immediately. Please double-check your order carefully, as smaller items are sometimes packed inside larger items. 

1. How long will it take to receive my order?

Estimated Delivery Times for Credit Approved In Stock Orders:

• Standard: See map
• Priority: 2-3 Business Days
• Express: 1-2 Business Days


2. Am I responsible for customs duties and taxes?

Yes, import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from K&M Manufacturing’s charges and are beyond our control or ability to predict. The charges (if any) are made payable to your government. You are responsible for paying any tax, duties and/or custom fees charged by your government. Please check with your local post office for more information.

3. Do you ship outside the United States?

Please call (800) 328-1752 for international shipping rates or email the sales team at sales@tractorseats.com.

4. How can I track my shipment?

The fastest way to track your shipment is to provide K&M Manufacturing Co. with your email address at the time your order is placed. When your item is shipped, you will receive email notification of your tracking number. Then simply click on the tracking number provided next to the listed carrier. Otherwise, the Sales Team can assist you in tracking your package.

5. How do I calculate my shipping charges?

Dealer shipment charges will be added to your order at time of invoice.

6. How long do backordered items take to ship?

Occasionally items may be temporarily backordered due to circumstances beyond our control. The item will be shipped as soon as it is available.

7. If have an item shipped by truck freight is the driver responsible for unloading the merchandise?

No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you’ll have unloading help on hand.

8. What taxes are applied to my order?

K&M Manufacturing Co. is required by law to collect and remit sales tax for each state it has nexus in. K&M Manufacturing Co. has nexus in all states except Alaska, Delaware, District of Columbia, Hawaii, Montana, New Hampshire, and Oregon.

If you or your business qualifies for a tax exemption, a valid certificate must be submitted for each state and/or local jurisdiction you are claiming exemption for. Acceptable exemption certificate forms vary by state and reason for exemption. Tax rates are determined by shipping address.

If an item is being drop shipped to your customer in a state you or your business does not have nexus, the sale may be subject to sales tax regardless of home state exemption.

9. Can I drop ship an order to a customer?

An additional charge applies to all Dealer requested drop shipments. Drop shipments are excluded from discounted freight programs.

10. What do I do if my product arrives damaged?

All merchandise leaving our warehouse is inspected and in good condition prior to shipment. If you receive a damaged package, please have the driver make note of the damage. Please contact K&M immediately to file a damage claim.

Package Shipments
If damage by carrier or concealed damage is detected, please call K&M Manufacturing Co. at (800) 328-1752 immediately to report and start a claim. K&M Manufacturing Co. is responsible for filing damage claims with the carrier. Please retain any cartons, packages or related data until inspection has been made by the carrier. K&M Manufacturing Co. will notify you as to the disposition of the damaged merchandise. Whenever possible, please reuse the original shipping and package materials from the product you received.
 
Truck Freight Shipments
The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damage and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier’s driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and call K&M Manufacturing Co. at (800) 328-1752 immediately to start the claim process. Please DO NOT refuse shipment. This will only delay your receipt of credit or replacement of damaged good.