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RETURNS/WARRANTY TERMS & CONDITIONS
Product Returns
If your product arrives damaged or there is a shortage:
If you receive a damaged package, please have the driver make note of the damage. Please contact K&M immediately to file a damage claim. K & M Manufacturing Co. is responsible for filing damage claims with the carrier.
Package ShipmentsIf damage by carrier or concealed damage is detected, please call K & M Manufacturing Co. immediately to report and start a claim. Please retain any cartons, packages or related data until inspection has been made by the carrier. K & M Manufacturing Co. is responsible for filing damage claims with the carrier.
K & M Manufacturing Co. will notify you as to the disposition of the damaged merchandise. Whenever possible, please reuse the original shipping and package materials from the product you received.
The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damage and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier’s driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and call K & M Manufacturing Co. at (800) 328-1752 immediately to start the claim process. Please DO NOT refuse shipment. This will only delay your receipt of credit or replacement of damaged good.
Please call the K&M Sales Team for a Return Merchandise Form:All returns require preauthorization and must be accompanied by a Return Merchandise (RMA) form. RMA forms can be obtained by contacting a K&M Sales Representative at (800) 328-1752.
- Product must be returned within 30 days from the date of invoice for a full refund on merchandise. Original freight will not be refunded due to customer order error.
- RMA form must be included in your return package. Merchandise returned without an RMA included will be subject to a 15% restock fee or no credit.
- Product must be new condition, except in the case where merchandise is defective or damaged in shipment. Credit will be issued based on inspection of the returned merchandise.
- Product determined not to be in new condition will be assessed an additional fee based on the merchandise condition.
If you purchased a product from a Dealer, returns must be processed through the Dealer.
If you purchased directly from K&M, contact us at (800) 328-1752 to begin the return process.
The customer assumes liability for freight when returning merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned C.O.D will be refused. K & M Manufacturing Co. will issue call tags for defective merchandise or merchandise shipped in error.
Send returns to:
K & M Manufacturing Co.
Attn: Customer Returns
3015 West Lincoln Ave
Olivia, MN 56277
The customer has 30 days from the date of invoice to return merchandise for a full refund or credit. After 30 days from the date of invoice, the minimum restocking fee will be applied as follows:
- Within 1 year: 15% restocking charge
- After 1 year: 50% restocking charge
- Discounted or discontinued items returned after 1 year: Not returnable
- After 2 years: Not returnable
All special orders are non-cancelable, non-returnable.
What are the warranties on merchandise?All K & M Manufacturing Co. products carry a 1-year warranty against defects and flaws in workmanship. Some exclusions apply. Product replaced at no cost, FOB Renville.
If you purchased a product from a Dealer, return the defective merchandise to them. If you purchased directly from K&M, contact us at (800) 328-1752 to begin the return process. In some circumstances, warranty is longer than 1-year. Warranty for specified items will follow the manufacturer/supplier’s warranties for workmanship and material.