FREQUENTLY ASKED QUESTIONS

CUSTOMER SERVICE
Standard Hours of Operation for Customer Service and Support
Monday through Friday – 7:30 am to 5:00 pm CST
Closed Saturday, Sunday, and major holidays.

Contact Us
(800) 328-1752
sales@tractorseats.com

Are K&M products American made?
The majority of our products are American-made and have been for over 60 years. We do purchase some product abroad when circumstances dictate we do so.

The features and design of products are subject to change without notice. The naming of original manufacturers are for reference only. All parts shown are not original manufacturer parts. We make no claim in whole or part to be connected with, sponsored, and affiliated with or to be a manufacturer of OEM parts for the manufacturers named on this website.

ORDER + PAYMENT

1. How do I create an online account to place an order?

Retail customers may create an account in the check-out process and place an order at any time.

Dealers, please visit the Dealer’s Corner

2. Will I be charged sales tax?

K&M Manufacturing Co. is required by law to collect and remit sales tax for each state it has nexus in. K&M Manufacturing Co. has nexus in all states except Alaska, Delaware, District of Columbia, Hawaii, Montana, New Hampshire, and Oregon.

If you or your business qualifies for a tax exemption, a valid exemption certificate must be submitted for each state and/or local jurisdiction you are claiming exemption for. Please call the K&M Sales Team at (800) 328-1752 if you wish to make a tax exempt purchase. Acceptable exemption certificate forms vary by state and reason for exemption. Tax rates are determined by shipping address.

Dealers, please visit the Dealer’s Corner

3. How do I change/add/cancel my order?

To make a status change in your order, the K&M Sales Team must be contacted at (800) 328-1752.

4. Can a special order be placed?

In some circumstances, yes, special orders can be arranged. However, all special orders are non-cancelable, non-returnable. Please contact the K&M Sales Team at (800) 328-1752.

5. If I have more than one item on my order and an item(s) is on backorder, do I get charged shipping twice?

Yes, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping costs is pro-rated.

6. What payment methods do you accept?

We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal as methods of payment for retail orders. Purchase orders are accepted on dealer orders only.

Dealers, please visit the Dealer’s Corner

7. When will my credit card be charged?

Your credit card is charged at the time the item(s) are shipped. However, if your order includes item(s) shipped directly from the manufacturer, your card will be charged when the order is processed.

8. When I enter my personal information and credit card number over the Internet, is your site secure?

We care about online order security. Shopping at K&M Manufacturing is quick, easy and secure. If at any time you feel uncomfortable providing personal information online, please feel free to call our Sales Team at (800) 328-1752.

SHIPPING + DELIVERY
Packages
FedEx is our preferred provider. FedEx will be used in MOST INSTANCES EXCEPT for large, heavy or bulky items (over 100 lbs. or more than 165 inches and girth and length combined). These exceptions will be shipped by commercial truck (See Truck Freight Policy). Customer will be responsible for inspecting shipment at delivery for any damage or shortages and reporting to K&M Manufacturing Co. immediately.

Truck Freight Policy
K&M Manufacturing Co. will prepay freight on shipments. Freight charges will be added to the customer’s invoice. We pass along great savings on freight by utilizing the carriers that we have negotiated volume discounts with. Customer will be responsible for inspecting shipment at delivery for any damage or shortages and reporting to K&M Manufacturing Co. immediately.

RECEIPT OF ORDER Please inspect your order carefully upon receipt of merchandise. If a discrepancy exists, please contact us immediately. Please double-check your order carefully, as smaller items are sometimes packed inside larger items. 

1. How long will it take to receive my order?

Estimated Delivery Times for Credit Approved In Stock Orders:

• Standard: See map
• Priority: 2-3 Business Days
• Express: 1-2 Business Days


2. Am I responsible for customs duties and taxes?

Yes, import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from K&M Manufacturing’s charges and are beyond our control or ability to predict. The charges (if any) are made payable to your government. You are responsible for paying any tax, duties and/or custom fees charged by your government. Please check with your local post office for more information.

3. Do you ship outside the United States?

Please call (800) 328-1752 for international shipping rates or email the Sales Team at sales@tractorseats.com.

4. How can I track my shipment?

The fastest way to track your shipment is to provide K&M Manufacturing Co. with your email address at the time your order is placed. When your item is shipped, you will receive email notification of your tracking number. Then simply click on the tracking number provided next to the listed carrier. Otherwise, the Sales Team can assist you in tracking your package.

5. How do I calculate my shipping charges?

Retail shipment charges will be added to your order at time of placement.

Dealers, please visit the Dealer’s Corner

6. How long do backordered items take to ship?

Occasionally items may be temporarily backordered due to circumstances beyond our control. The item will be shipped as soon as it is available.

7. If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?

No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you’ll have unloading help on hand.

8. What taxes are applied to my order?

K&M Manufacturing Co. is required by law to collect and remit sales tax for each state it has nexus in. K&M Manufacturing Co. has nexus in all states except Alaska, Delaware, District of Columbia, Hawaii, Montana, New Hampshire, and Oregon.

If you or your business qualifies for a tax exemption, a valid exemption certificate must be submitted for each state and/or local jurisdiction you are claiming exemption for. Please call the K&M Sales Team at (800) 328-1752 if you wish to make a tax exempt purchase. Acceptable exemption forms vary by state and reason for exemption. Tax rates are determined by shipping address.

9. What do I do if my product arrives damaged?

All merchandise leaving our warehouse is inspected and in good condition prior to shipment. If you receive a damaged package, please have the driver make note of the damage. Please contact K&M immediately to file a damage claim.

Package Shipments 
If damage by carrier or concealed damage is detected, please call K&M Manufacturing Co. at (800) 328-1752 immediately to report and start a claim. K&M Manufacturing Co. is responsible for filing damage claims with the carrier. Please retain any cartons, packages or related data until inspection has been made by the carrier. K&M Manufacturing Co. will notify you as to the disposition of the damaged merchandise. Whenever possible, please reuse the original shipping and package materials from the product you received.
 
Truck Freight Shipments
The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damage and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier’s driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and call K&M Manufacturing Co. at (800) 328-1752 immediately to start the claim process. Please DO NOT refuse shipment. This will only delay your receipt of credit or replacement of damaged good.